Returns, credit notes and cancellations
Last updated 16 October 2026
If a piece isn't right for you, send it back within 7 days of delivery. We'll give you a Mohhaya credit note for the full amount you paid, and it never expires.
Returns
You can return any piece within 7 days of delivery, as long as it is unworn, unwashed and unaltered, with its tags and Mohhaya label attached. To start a return, message us at mohhaya.india@gmail.com or WhatsApp +91 98950 63062 with your order number and the pieces you'd like to return. We'll arrange a pickup from your address.
Pieces that have been worn, washed, altered or made to your measurements can't be returned, unless they arrived damaged or faulty.
Credit notes
Returns are given as a Mohhaya credit note, not as a refund to your bank account or card. We check returned pieces within 2 business days of receiving them, then send your credit note by WhatsApp and email.
- The credit note is for the full amount you paid for the returned piece, after any discount.
- It never expires.
- You can use it on any piece at Mohhaya, across one or more orders. To use it, message us on WhatsApp with your credit note number and the pieces you'd like.
- It can't be exchanged for cash.
Exchanges
Want a different size? Ask for an exchange when you start your return. We'll send the new size as soon as the original reaches us, if it's in stock. If it isn't, you'll get a credit note instead.
Cancellations
You can cancel an order any time before it is dispatched. Message us on WhatsApp or email as soon as possible, and we'll refund the full amount to your original payment method. Once an order has shipped, it can't be cancelled, but you can return it for a credit note when it arrives.
We may cancel an order if a piece is out of stock or the pincode isn't serviceable. If that happens, we'll tell you and refund you in full.
Damaged or wrong pieces
If something arrives damaged, faulty or isn't what you ordered, tell us within 48 hours of delivery with photos. We'll collect it and send a replacement or a full refund, whichever you prefer.
Refunds
Refunds apply only to cancelled orders and to damaged or wrong pieces. We refund the full amount you paid to your original payment method: the same UPI account, card, netbanking account or wallet. It usually reaches you within 5 to 7 business days, depending on your bank.